Privacy Policy

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Profulfil provides storage, pick & pack, and e-commerce fulfilment services to online sellers in the UK.

If you have any questions about this policy or how we handle your data, you can contact us at:

Email: info@profulfil.co.uk
Website: www.profulfil.co.uk

We may collect and process the following personal data:

• Name
   
• Business name
   
• Email address
   
• Phone number
   
• Billing and invoicing details
   
• Shipping, order, and returns information
   
• Any information you submit via contact forms, email, or phone
   

When you visit our website, we may collect:

• IP address
   
• Browser type and version
   
• Device information
   
• Pages visited and time spent on our website
   
• Referring website links
   

This information helps us understand how visitors use our website and allows us to improve performance and user experience.

We use your personal data to:

• Provide and manage our fulfilment services
   
• Respond to enquiries and communicate with you
   
• Process orders, deliveries, and returns
   
• Manage billing and payments
   
• Improve our website and services
   
• Comply with legal and regulatory obligations
   

Under UK GDPR, we process personal data based on one or more of the following lawful grounds:

• Contract: To provide our services to you
   
• Legal obligation: For accounting and compliance purposes
   
• Legitimate interests: To operate and improve our business
   
• Consent: Where you have given clear permission
   

We do not sell your personal data.

We may share your data with trusted third parties only where necessary, including:

• Courier and delivery companies
   
• Payment processors
   
• Accounting or professional advisers
   
• IT and website service providers
   

All third parties are required to handle your data securely and in line with data protection laws.

We take appropriate technical and organisational measures to protect your personal data, including:

• Secure storage systems
   
• Restricted access to data
   
• Staff training on data protection
   

While no system is completely secure, we work hard to protect your information from unauthorised access, loss, or misuse.

We keep personal data only for as long as necessary to:

• Provide our services
   
• Meet legal, accounting, or tax requirements
   

When data is no longer needed, it is securely deleted or anonymised.

Under UK GDPR, you have the right to:

• Access your personal data
   
• Request correction of inaccurate data
   
• Request deletion of your data
   
• Object to or restrict processing
   
• Request data portability
   
• Withdraw consent at any time (where applicable)
   

To exercise any of these rights, please contact us using the details above.

Our website may use cookies to improve functionality and user experience.
You can control or disable cookies through your browser settings.

For more details, please see our Cookie Policy (if applicable).

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.