Your Privacy Matters to Us

01.Who We Are

ProFulfil Ltd is a UK-based ecommerce fulfilment and business administration company registered in England and Wales. Our registered address is 32 Egerton Street, Farnworth, Bolton, UK.

We are the data controller for the personal information we collect through this website and in the course of providing our services. If you have any questions about this policy, please contact us at the address above or by phone on 01204 963587.

02.What Information We Collect

We may collect the following types of personal information: your name, email address, phone number, and business name when you contact us or sign up for our services; payment and billing information when you subscribe to a plan; and technical data such as your IP address, browser type, and pages visited when you use our website.

We only collect information that is necessary for the purposes set out in this policy. We do not collect sensitive personal data unless you voluntarily provide it.

03.How We Use Your Information

We use your personal information to: provide and manage the services you have requested; process payments and send invoices; communicate with you about your account, orders, or enquiries; send you service updates and relevant information about ProFulfil; comply with our legal and regulatory obligations; and improve our website and services.

We will never sell your personal data to third parties. We do not use your data for automated decision-making or profiling.

04.Legal Basis for Processing

We process your personal data on the following legal bases: contract — where processing is necessary to fulfil a contract with you or take steps at your request before entering into a contract; legitimate interests — where we have a legitimate business reason to process your data, provided your rights are not overridden; legal obligation — where we are required to process data to comply with the law; and consent — where you have given us clear consent to process your data for a specific purpose.

05.Sharing Your Information

We may share your personal data with trusted third-party service providers who assist us in operating our business, such as payment processors, IT service providers, and delivery carriers. All third parties are required to handle your data securely and in accordance with applicable data protection law.

We may also disclose your information where required by law, regulation, or court order, or to protect the rights, property, or safety of ProFulfil Ltd, our clients, or others.

06.Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Typically, client account data is retained for six years following the end of the business relationship, in line with HMRC requirements.

When your data is no longer required, it is securely deleted or anonymised.

07.Your Rights

Under UK GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate or incomplete data; request erasure of your data in certain circumstances; object to or restrict our processing of your data; request a copy of your data in a portable format; and withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at 32 Egerton Street, Farnworth, Bolton, UK or by phone on 01204 963587. We will respond to all requests within one calendar month.

08.Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings, although this may affect the functionality of our website.

We use strictly necessary cookies to operate the site, and analytics cookies to understand how visitors use our website. We do not use advertising or tracking cookies.

09.Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the date of the most recent update shown at the top.

We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

10.Contact & Complaints

If you have any questions or concerns about how we handle your personal data, please contact us at: ProFulfil Ltd, 32 Egerton Street, Farnworth, Bolton, UK. Tel: 01204 963587. Mob: 07599 359281.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.