Common Questions, Straight Answers

No, we don't do that. We don't believe in locking small businesses into long-term commitments. Our fulfilment service is flexible — we work with you on terms that suit a growing business, not a large corporation.

Yes, absolutely. You're welcome to use your own branded packaging — we'll pack every order exactly to your specification. If you'd prefer to use ours, we can supply packaging materials at cost.

Yes. Your stock is stored in dedicated, secure columns at our premises at 32 Egerton Street, Farnworth, Bolton. Every active account includes one dedicated storage column (W40cm × L60cm × H180cm) at no extra charge.

We charge a flat rate of £1.75 per order for pick and pack. This covers picking your items from storage, packing them carefully, and preparing them for dispatch. Shipping is charged at cost with no mark-up.

While our storage is completely free and pick & pack is a flat £1.75 per order, shipping and optional packaging are charged at cost. To get started and keep your orders moving smoothly without delays, we require an initial opening deposit to cover ongoing shipping and packaging expenses. We send you a clear, transparent statement on your weekly report detailing all postage costs used and your remaining balance, so you always know where your account stands.

We work with sellers on all major platforms — Shopify, Etsy, Amazon, eBay, TikTok Shop, WooCommerce, and independent stores. If you sell online, we can fulfil your orders.

Once you're set up with us, we'll walk you through our intake process. You ship your stock to our Bolton premises and we'll book it in, organise it in your dedicated storage column, and let you know when it's ready.

Yes, we specialise in offering both services under one roof. Many of our clients combine fulfilment with our Human Business Administration service for a fully managed back-office operation. You deal with one team, one point of contact.

We are developing a professional business address service at our 32 Egerton Street, Farnworth, Bolton premises. This service is not yet available. Please get in touch if you'd like to be notified when it launches.

Administration services are quoted individually based on the type, frequency, and volume of work required. We don't offer fixed-price tiers because every business is different — we'd rather give you a fair price for exactly what you need.

We're based at 32 Egerton Street, Farnworth, Bolton, BL4 7LE. We're a real shop premises — you're welcome to visit us during business hours, Monday to Friday, 9am–5:30pm.

Simply get in touch via our contact page or give us a call on 01204 963587. We'll have a conversation about your business, your products, and your current volumes — and make sure we're the right fit before you commit to anything.

No. We don't publicly advertise a minimum order requirement. We'll have a straightforward conversation about your business and current volumes when you get in touch — and we'll be honest with you about whether we're the right fit.

We're open Monday to Friday, 9am–5:30pm. You can reach us by phone on 01204 963587 or mobile on 07599 359281, or drop us an email at [email protected].