Returns Policy

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This Returns Policy outlines how returned items are received, processed, and handled by ProFulfil as part of our fulfilment and logistics services.

ProFulfil acts as a fulfilment and operational partner. We do not determine a seller’s customer-facing return policy — we process returns strictly according to the client’s instructions and agreed services.

We provide physical return processing for items sent back to our facility, including:

• Receiving returned items
   
• Visual inspection for condition
   
• Stock status updates
   
• Repackaging and restocking (where applicable)
   
• Notification to the client
   

All returns are handled by ProFulfil staff within normal working hours.

Returns are charged per item and are not included in any subscription bundle unless explicitly stated.

• Standard return processing: £3.00 per item
  (receive, inspect, update system)
   
• Return with repack & restock: £5.00 per item
  (inspection, repackaging, shelf restocking)
   
• Damaged or non-resale items: £3.00 handling fee
   

Return shipping costs are not included and are charged separately at carrier cost if arranged by ProFulfil.

Returned items are assessed visually only. ProFulfil does not provide technical testing or product authentication unless agreed in writing.

Items are categorised as:

• Resalable
   
• Resalable with repackaging
   
• Non-resalable / damaged
   

Final decisions regarding refunds or replacements remain the responsibility of the seller.

For items deemed non-resalable:

• The client will be notified
   
• Items can be returned to the seller at their cost or disposed of upon approval
   
• Disposal fees may apply depending on item type
   

ProFulfil does not automatically dispose of stock without written instruction.

Return shipping labels and customer return postage are the responsibility of the seller or end customer.

If ProFulfil arranges return shipping on behalf of the client, costs are billed at carrier cost with no markup.

Returns are typically processed within 2–5 working days from receipt, depending on volume and service level.

High return volumes may require additional processing time.

Excessive or unusually complex returns may require:

• Additional handling charges, or
   
• A review of the client’s service tier
   

ProFulfil reserves the right to discuss service adjustments if return volumes significantly exceed normal operational expectations.

The following are not included in returns processing:

• Customer refunds or payment handling
   
• Customer-facing return communication (unless part of admin service)
   
• Listing edits or product rework
   
• Repair, refurbishment, or technical testing
   

Clients must ensure:

• Accurate return instructions are provided
   
• Products comply with UK regulations
   
• Dangerous or restricted items are declared in advance
   

ProFulfil is not liable for losses caused by incorrect product information or undeclared items.

This policy may be updated from time to time to reflect operational or pricing changes. The latest version will always be available on our website.